The Repair Value Stream Technician is responsible for troubleshooting, repairing, upgrading, programming, testing, and documenting two-way radio communication equipment. This role supports final repair, quality validation, and shipment activities for communication technology supporting U.S. Federal Government customers.
Repair, upgrade, and program MSI two-way radios Set up, adjust, and operate test equipment according to established procedures Monitor equipment performance and conduct operational testing Document radio and device performance while validating test results Troubleshoot and diagnose equipment issues using approved methods and procedures Collect and record serial numbers, model numbers, feature information, and test results Perform radio depot repair activities and hardware upgrades Clean and prepare equipment for final shipment Follow repair processes, quality standards, and documentation requirements Expected Contributions (First 90120 Days) Complete training and become independently productive Support repair throughput goals and quality objectives Successfully perform troubleshooting and repair functions Maintain accurate repair and compliance documentation Contribute positively to team performance and customer satisfaction
Associate Degree in Electrical Engineering Technology (EET), Electronics Engineering Technology (EE), or equivalent combination of education and experience Knowledge of two-way radio systems and RF communications Understanding of RF and electronics theory Experience using telecommunications test equipment such as: Digital Volt Meters (DVMs) Service Monitors Watt Meters Proficiency with Windows-based applications Experience with Microsoft Excel and Google Docs Strong documentation and record-keeping skills Strong verbal and written communication skills Ability to work effectively in a team environment Mechanical aptitude and ability to follow established procedures Experience troubleshooting, repairing, upgrading, programming, and testing electronic equipment
1 to 3 years of related experience OR Associate Degree in EE/EET with relevant technical experience
Radio programming and upgrades Troubleshooting and diagnostics Documentation and data collection Telecommunications and RF test equipment Windows operating systems and computer hardware
Mechanically inclined with strong hands-on troubleshooting skills Cell phone repair experience Laptop or computer repair experience Familiarity with Client Solutions products Networking and computer hardware knowledge Knowledge of communication systems and RF technology
Must be a U.S. Citizen Must be able to speak, read, and write English No additional security screening requirements identified
Ability to lift up to 25 pounds Position is not considered safety-sensitive No company vehicle required No rental vehicle required
Department Function Supports FTC services for U.S. Federal Government subscriber communication technology Business Focus Two-way portable and mobile radio systems Conventional, trunked, and encrypted communication systems
Training Duration: Approximately 2 Weeks to 1 Month Goal: Achieve independent productivity and technical proficiency in repair processes, testing procedures, and documentation requirements Ideal Candidate Profile Associate Degree in EE/EET or equivalent technical experience Strong RF and electronics knowledge Experience repairing, programming, and troubleshooting two-way radios Experience using DVMs, Service Monitors, and Watt Meters Mechanically inclined with strong troubleshooting abilities Detail-oriented and capable of maintaining accurate technical documentation Team-oriented with solid communication skills U.S. Citizen with the ability to work onsite in Lanham, MD Ready to contribute quickly in a fast-paced repair and logistics
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