Medical ReceptionistEyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.Title: Medical Receptionist (Patient Coordinator) Company: McPeak Vision Partners Location: Bowling Green, KY Travel: Travel to our office in Glasgow, KY will be required as needed. We do pay mileage reimbursement!Perks:Full Benefits Package - Medical, Vision, Dental and Life Insurance401k + Employer MatchingPaid Time Off and Paid HolidaysPaid Maternity LeaveCompetitive Base PayHours:Full TimeOur offices are open Monday-Friday 7:15a-4:30p. You must have open availability to work any/all shifts within these hours. You may need to work a little earlier and/or later as needed.Requirements:High School Diploma or GED EquivalentFavorable result on Background CheckBasic computer skillsStrong customer service skillsExcitement to learn and growEssential Functions:Facilitate patient flowVerify medical and vision insurancesEffectively communicate with patients, doctors, and managersAnswer inquiries through phone, email, and in person requestsJob DescriptionA Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.Essential Duties and Responsibilities:Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leaveAnswer phones (both external and internal); assure prompt, courteous service at all timesPractice urgency at all times with patients' time, as well as Doctor's time and scheduleManage patient flow in the officeKnowledge of common fees charged for common visits and collect correct paymentsComplete daily reconciliations / close day / countdown cash drawerGeneral office duties and cleaning to be assigned by managerOther Skills and Abilities:Reliable transportation that would allow employee to go to multiple work locations with minimal noticeDesire to gain industry knowledge and trainingDemonstrates initiative in accomplishing practice goalsAbility to grow, adapt, and accept changeConsistently creating a positive work environment by being team-oriented and patient-focusedCommitment to work over 40 hours to meet the needs of the businessAbility to interact with all levels of employees in a courteous, professional manner at all timesEducation and/or Experience:High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experienceEyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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