Job Description

Our values start with our people, join a team that values you! 

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success . Our winning team pursues excellence while learning and evolving
• Career growth . We develop industry leading talent because Ross grows when our people grow
• Teamwork . We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

Supervises activities of regular associates and temporary workers. Assesses production schedules and man-hour requirements for completion of job assignments. Interprets company policies and procedures to ensure compliance and adherence. Enforces safety regulations. Evaluates and assesses production methods, performances and efficiency for improvements and/or changes. Prepares associate performance evaluations and assists in the administration of reviews. Determines time and production standards and maintains records. Must have a “can-do”, “make-it-happen” attitude. This is demonstrated by displaying the ability to use perseverance and initiative in order to ensure top performance, quality and service to our stores. Responsible for developing and maintaining an open, engaging labor relation’s environment which remains issue free.

ESSENTIAL FUNCTIONS

• Manages an hourly team to ensure the timely and accurate processing and distribution of merchandise to stores.
  • Uses the MAP (Managing Associate Performance) process to train, assess, motivate, coach, and evaluate associates across all job functions using established methods and standards.
  • Ensures the rapid and accurate movement and processing of merchandise through engineered methods and operational standards.
  • Organizes and prioritizes daily work orders and staffing requirements to achieve production goals.
• Responsible for the accuracy and quality of work performed by all assigned Ross and temporary associates.
• Creates and maintains an effective team culture that recognizes individual and team performance while fostering a positive, issue-free work environment.
  • Establishes and maintains strong working relationships with Area Supervisors, DC Merchandise Managers, and Human Resources.
  • Conducts daily huddle meetings to communicate key updates, priorities, and operational objectives.
  • Facilitates associate training and meetings on topics including safety, human resources, new process orientation, and other business-related subjects as needed.
  • Enforces company policies and safety regulations, providing appropriate corrective and recognition-based actions to promote safe work behaviors.
• Conducts performance-related disciplinary meetings in compliance with company policies and procedures, including managing the separation process for terminated associates.
• Manages all administrative tasks and functions within the assigned area.
  • Conducts applicant interviews and makes hiring recommendations or decisions.
  • Prepares associate performance evaluations and administers reviews with support from the DC Merchandise Manager.
  • Maintains required documentation, including time records and production/CP2 records.
  • Assists merchandise processors with paperwork, ticketing issues, and order troubleshooting.
• Provides the DC Merchandise Manager with updates on production planning, operational needs, and area-specific issues.
• Performs miscellaneous duties and responsibilities.
  • Participates in and supports special projects as assigned.
  • Attends and assists with planning team-related events and activities.

ESSENTIAL FUNCTIONS (cont.)

COMPETENCIES

Communication

Interpersonal

Planning & Organizing

Drives Results

Collaboration

Leadership

Commitment

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• Demonstrated strong written and verbal communication skills, along with effective organizational and prioritization abilities.
• Excellent interpersonal skills, with the ability to collaborate effectively across multiple shifts and departments.

EDUCATION / CERTIFICATIONS

BS degree or two years supervisory experience in a production or merchandising function (preferred)

PHYSICAL REQUIREMENTS

Consistent timeliness and regular attendance is necessary

Job requires ability to work in a warehouse environment, on a concrete floor all day

Job frequently requires sitting, handling objects with hands

Vision requirements: Ability to see information in print and/or electronically

Frequently reaching, bending, stooping, talking, hearing (audio equipment), handling objects with hands and lifting to 50 lbs

Requires continuous, standing, walking, hearing, pushing, and pulling

This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback

SUPERVISORY RESPONSIBILITIES

Hourly Associates of varying classifications, including Checker, Marker, Packer, Material Handler, Splitter, Loader, Unloader, Inductor, etc.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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